Certificate IV Frontline Management | BSB40807

Course Code

frontline management course code


Bespoke Corporate








36 months
12 months

Level Of Study

Certificate IV or Statement of Attainment for Units completed.

Course Dates

frontline management brochure

Information Pack

frontline management brochure


frontline management enrol

Frontline Management Course Overview

Frontline managers are pivotal positions in organisations as they manage, oversee or coordinate teams doing the work and meeting performance targets. Reporting to middle or senior management, while managing colleagues and peers, they are truely at the frontline of an organisation and need training and skills to help them perform at their best. The frontline management course should be the entry level course for anyone in this position.

Certificate IV Frontline Management course (BSB40807) provides the skills, and knowledge to empower people at the frontline of the business to manage their own performance as well as those on their team.


Our Frontline Management course (BSB40807) is a balance of learning and workplace practice structured into ten modules of management competency in areas of:

  • Workplace leadership
  • People management & team effectiveness
  • Operational plans
  • Safety & risk management
  • Continuous improvement
  • Workplace priorities
  • Workplace relations
  • Analysis, research & presentations

Core units

Unit Code Unit Description
BSBMGT401A Show leadership in the workplace
BSBmGT402A Implement an Operational Plan
BSBOHS407A Monitor a safe workplace
BSBWOR402A Promote team effectiveness





Elective units

Unit Code Unit Description
BSBCMN401A Make a presentation
BSBRSK401A Identify and apply risk management processes
RIIOHS301A Conduct health & safety investigations
BSBWOR404B Develop work priorities

1. If Frontline Management Course candidates have completed TAE Skillset, Certificate IV in Training & Assessment (TAE40110), Certificate IV in Occupational Health & Safety or other relevant Certificate IV qualifications or Statements of Attainment then include two of these units.

2. If Frontline Management Course candidates have not completed any other relevant Certificate IV training then the following units must be taken:

Unit Code Unit Description
BSBSUS301A Implement and monitor environmentally sustainable work practices
BSBOHS406C Use equipment to conduct workplace monitoring



By the end of the frontline management course, you will be able to:

  • Demonstrate theoretical knowledge of business management principles.
  • Have enhanced management skills
  • Apply solutions to well known predictable problems
  • Take responsibility managing themselves and their team to meet workplace productivity requirements
  • Evaluate their own professional development needs and performance
  • Mentor employees, trainees and apprentices

Why opt to undertake a Frontline Management course (BSB40807)?

  • To further your career
  • To be a better manager and get more productivity from your team
  • To be better organised
  • To understand the responsibilities of being a manager, supervisor or team leader
  • To be able to mentor and teach employees, trainees and apprentices
  • To manage your own performance
  • To gain a qualification that reflects your current experience

Corporate Training

Our frontline management course can be held in your premises anywhere in Australia to your timetable.


When studying Certificate IV Frontline Management course (BSB40807) there will be a number of projects and assessment tasks to complete:

  • Competency application assessment questions – related to particular course units
  • Strategic workplace assessment projects - this project must be designed to improve your workplace and must relate to at least one unit of study in the course.

Job Roles

  • Managers
  • Unit Leader
  • Leading Hand
  • Team Leaders
  • Supervisors
  • Acting Supervisors
  • Assistant Supervisors
  • Superintendents

Frontline Management Course Prerequisites

Prerequisites for the Frontline Management course include:

  • Currently employed
  • Working under general guidance and in a supervisory, team-leader or in a management role
  • Good English language and literacy skills
  • Good interpersonal skills
  • Access to a computer with Microsoft Office suite and computer competency
  • A workplace mentor to support your study and sign-off on assessments  

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